TERMS & CONDITIONS

Thank you for choosing Tender Touch Pet Salon for your pet grooming needs. Please carefully review the following terms and conditions before using our services:

1. **Appointment Policy:**

 - All grooming services are by appointment only.

 - We recommend scheduling appointments in advance to ensure availability.

 - Walk-in appointments may be accommodated based on availability.

2. **Cancellation and Rescheduling:**

 - We understand that unforeseen circumstances may arise. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.

 - Failure to provide sufficient notice may result in a cancellation fee.

3. **Health and Vaccination Requirements:**

 - For the safety of all pets and staff, we require proof of up-to-date vaccinations from a licensed veterinarian.

 - Please inform us of any health issues or special needs your pet may have prior to the grooming appointment.

4. **Behavioral Disclaimer:**

 - While we strive to provide a safe and stress-free environment, we cannot be held responsible for the behavior of pets during grooming sessions.

 - Aggressive or overly anxious pets may require special handling techniques, which may incur additional charges.

5. **Grooming Process:**

 - Our groomers are trained professionals who prioritize the comfort and well-being of your pet.

 - We reserve the right to refuse or discontinue services if we determine it is in the best interest of the pet's health and safety.

6. **Payment Policy:**

 - Payment is due at the time of service.

 - We accept cash, credit/debit cards, and other forms of electronic payment.

 - Prices may vary based on the size, breed, and condition of the pet's coat. An estimate will be provided before grooming begins.

7. **Satisfaction Guarantee:**

 - We strive to exceed your expectations with every grooming session. If you are not satisfied with the results, please let us know, and we will do our best to make it right.

8. **Liability Disclaimer:**

 - While we take every precaution to ensure the safety of your pet, accidents can happen.

 - By using our services, you agree that Tender Touch Pet Salon, its owners, and staff are not liable for any injuries, illnesses, or damages that may occur during or after the grooming process.

9. **Privacy Policy:**

 - We respect your privacy and will not disclose any personal information provided to us during the booking process or grooming appointment.

10. **Updates to Terms and Conditions:**

 - We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review them periodically for any changes.

By booking an appointment with Tender Touch Pet Salon, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. If you have any questions or concerns, please don't hesitate to contact us. We look forward to pampering your furry friend!

1. **Definition of Slander:** Slander refers to the spreading of false, damaging, or malicious statements about Tender Touch Pet Salon, its employees, or its services, whether verbally, in writing, or online.

2. **Zero Tolerance:** Tender Touch Pet Salon maintains a zero-tolerance policy towards slanderous statements made by clients, competitors, or any other individuals.

3. **Reporting Slander:** Any individual who becomes aware of slanderous statements regarding Tender Touch Pet Salon is encouraged to report such incidents immediately to the management team.

4. **Investigation Process:** Upon receiving a report of slander, Tender Touch Pet Salon will conduct a thorough investigation to determine the validity of the claims made. This may involve gathering evidence, interviewing witnesses, and assessing the impact of the slanderous statements.

5. **Legal Action:** If slanderous statements are found to be true, Tender Touch Pet Salon reserves the right to take legal action against the individual(s) responsible for making such statements. This may include pursuing defamation charges and seeking damages for any harm caused to the business's reputation.

6. **Consequences:** Individuals found guilty of slander against Tender Touch Pet Salon may face legal repercussions, including but not limited to fines, injunctions, and court-ordered retractions of the false statements.

7. **Educational Outreach:** Tender Touch Pet Salon is committed to educating its clients and the community about the importance of responsible communication and the consequences of spreading false information.

8. **Confidentiality:** All reports of slander will be treated with the utmost confidentiality to protect the privacy of both the reporting individual and any parties involved in the investigation.

9. **Policy Review:** This slander policy will be periodically reviewed and updated as necessary to ensure its effectiveness in protecting Tender Touch Pet Salon's reputation and integrity.

By engaging with Tender Touch Pet Salon's services, clients agree to adhere to this slander policy and understand the consequences of violating its terms.

1. **Assessment**: Upon arrival, each dog will undergo a thorough assessment of its coat condition to identify any matting or tangles.

2. **Consultation**: The groomer will discuss the findings with the owner, explaining the potential risks and necessary steps to address the matting.

3. **Options**: The owner will be presented with options, which may include:

 - Proceeding with the grooming, understanding that removing severe matting may require a shorter haircut than desired.

 - Additional brushing sessions to gradually remove the matting without compromising the length of the coat.

 - Referral to a professional de-matting service, if available.

4. **Owner Consent**: The owner must provide informed consent before any grooming procedure begins, acknowledging the risks associated with severe matting and the potential impact on the dog's appearance.

5. **Humane Treatment**: All efforts will be made to minimize discomfort and stress for the dog during the grooming process, including the use of gentle techniques and breaks as needed.

6. **Education**: Owners will be educated on proper coat maintenance to prevent future matting, including regular brushing and professional grooming appointments.

7. **Documentation**: The groomer will maintain detailed records of the assessment, consultation, procedures performed, and owner consent for each dog with matting issues.

8. **Follow-up Care**: After grooming, owners will receive guidance on post-grooming care to maintain the coat's health and prevent further matting.

9. **Referrals**: In cases of severe matting or specialized needs, the groomer may recommend veterinary consultation or referral to a certified professional groomer specializing in de-matting procedures.

10. **Continuous Improvement**: The grooming salon will regularly re

11. matting policy to ensure compliance with best practices and industry standards, prioritizing the welfare and safety of the dogs in its care.

At Tender Touch Pet Salon , we understand the importance of maintaining the privacy and dignity of our clients' beloved pets. We also recognize the value of showcasing our grooming services through social media and promotional materials. To ensure transparency and respect for our clients' wishes, we have implemented the following policy regarding the use of photos and videos. 

1. **Consent:**

 - Prior to taking any photos or videos of a customer's dog, explicit consent will be obtained from the owner. Consent may be obtained verbally or in writing, whichever the owner prefers.

2. **Purpose:**

 - Photos and videos will only be used for promotional purposes, including but not limited to social media posts, website content, and marketing materials. They will showcase the grooming services provided and highlight the results achieved.

3. **Anonymity:**

 - Whenever possible, we will strive to maintain the anonymity of the dog and its owner. Personal information such as the owner's name or contact details will not be disclosed alongside the photos or videos without explicit permission.

4. **Discretion:**

 - We will exercise discretion when selecting photos and videos for promotional use. Images that may be deemed sensitive or embarrassing will not be shared without the owner's explicit consent.

5. **Opt-out Option:**

 - Owners have the right to opt out of having photos or videos of their dog used for promotional purposes. They can inform us of their preference at any time, and we will promptly cease using any existing media featuring their pet.

6. **Respect for Privacy:**

 - We understand that some owners may have concerns about their privacy and that of their pets. We will respect their wishes regarding the sharing of photos and videos and ensure that their privacy is maintained at all times.

7. **Customer Service:**

 - We are committed to providing excellent customer service, and part of that commitment involves respecting our clients' wishes regarding the use of media featuring their pets. Any concerns or requests regarding the use of photos and videos will be addressed promptly and professionally.

By adhering to this policy, we aim to strike a balance between promoting our services and respecting the privacy and dignity of our clients and their beloved pets. We value the trust that our clients place in us and will continue to prioritize their satisfaction and well-being.